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Going on vacation or something unexpected come up? At NeatNest Cleaning Services all customers are equally important and for your convenience, we offer rescheduling and if needed cancellations. When you make a booking, we reserve time for you and may turn away other potential customers to fulfill our commitment to you. But when we get a sudden request for any cancellation or rescheduling, planning a new schedule becomes very challenging and frustrating for our maids. For this reason, NeatNest has the following policies for rescheduling and cancellation procedures:
Going on vacation or something unexpected come up? At NeatNest Cleaning Services all customers are equally important and for your convenience, we offer rescheduling and if needed cancellations. When you make a booking, we reserve time for you and may turn away other potential customers to fulfill our commitment to you. But when we get a sudden request for any cancellation or rescheduling, planning a new schedule becomes very challenging and frustrating for our maids. For this reason, NeatNest has the following policies for rescheduling and cancellation procedures:
If you need to cancel your appointment, please contact us at least 24 hours in advance. Any cancellations with less than 24 hours notice are non-refundable.
We request that our Saturday and Sunday clients must make a cancellation request before the close of business on the preceding Thursday.
We do provide a rescheduling benefit to our contract customers, as such, we require a 12-hour rescheduling notice. For rescheduling an appointment call or WhatsApp our customer care team. There is no charge for rescheduling with 12-hour notice on working days.
The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.
The client is responsible for securing - cash, jewelry and any other items of value. NeatNest Cleaning Services pay staff well and have a zero-tolerance policy in terms of theft and dishonesty. No responsibility or liability is accepted for any of the above.
Non-contract customers rescheduling less than 24 hours before booking will incur 1 hour fee.
Non-contract customers canceling in less than 24 hours the full amount will be charged.
NeatNestCleaning.biz@gmail.com
WhatsApp:
@ 054-425-9161
Or Call Us
@ 055-820-1086
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Your Nest, Neatly Cleaned!
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